Duration: August 2019 - May 2020
Role: Lead UX Designer
Contribution: UX Design;
Provides common platform for all in-home analytics independent of the vendor for home router product lines.
The goal of SHA is to address different needs across organizations for understanding network/client behavior better.
BHR Analytics and Ticket Analytics are two major functions of SHA.
"BHR (Broadband Home Router) Analytics" generates reports about the general router condition in the Verizon-covered area and gives the user an evaluation about the router/extender at home. "Ticket Analytics" focuses on the problem-solving part, it listed out the opened tickets with various router issues.
We are focusing on "BHR Analytics" here. Below is part of the analytics about the BHR pages.
Overall BHR Analytics
GWR Analytics Analytics
By working with the project lead and our front-end devs, a rearranged website structure is listed below:
According to the new structure, I designed the new website layout. As can be seen from the mockup, the infographics and texts are framed and categorized to make information more recognizable.